Shipping Policy
Last Updated: July 29, 2026
Thank you for choosing Orowma. We are committed to delivering fresh, hygienically packed, and high-quality spices with care.
Shipping Charges
Shipping charges are extra and are calculated based on the delivery location, package weight, and courier service selected. The applicable shipping charges will be communicated before your order is confirmed.
Order Processing
Orders are usually processed and dispatched within 1–2 business days after order confirmation. Orders placed on Sundays or public holidays will be processed on the next working day.
Courier Partners
We dispatch orders through trusted courier partners such as:
India Post
DTDC
Trackon
Blue Dart
The courier service is selected based on your delivery location, service availability, and delivery requirements.
Delivery Time
Once your order has been dispatched from our facility, the delivery timeline depends entirely on the respective courier partner and your delivery location. Delivery times may vary due to factors such as courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Please note that not all courier services are available in every location. If you have a preferred courier service or require faster delivery, please contact us before placing your order. We will confirm the availability of the requested courier service and inform you of any additional shipping charges, if applicable.
Express & Preferred Shipping
Customers who require express delivery, priority shipping, or wish to use a specific courier service may request it before dispatch. We will make every effort to accommodate your request, subject to courier availability. Any additional charges for express or customer-preferred shipping will be borne by the customer.
Self Pickup
Customers may also choose to collect their order personally (Self Pickup) from our location. Please contact us in advance to schedule a convenient pickup date and time. Your order will be prepared and kept ready for collection after confirmation.
Order Tracking
After your order has been dispatched, we will share the tracking details via WhatsApp, email, or SMS (where applicable). You can track your shipment directly through the respective courier partner’s tracking system.
Shipping Responsibility
Every order is carefully inspected, securely packed, and dispatched in good condition.
Once the shipment has been handed over to the courier partner and the tracking details have been shared, the delivery process is managed by the respective courier company. Orowma will gladly assist customers with shipment tracking and communication with the courier whenever possible. However, delivery schedules, transit delays, or service interruptions are beyond our direct control and depend on the courier partner.
Incorrect Shipping Information
Customers are requested to provide accurate shipping details, including the recipient’s name, complete address, PIN code, and contact number. Orowma will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.
Contact Us
If you have any questions regarding shipping, delivery, courier availability, or self pickup, please contact us before placing your order.
Phone:
+91 8396000763
Email:
support@orowma.com
(Update with your official email address.)